Although we're closed for now we're gearing up to welcome you back - click here to find out more
Although we're closed for now, we've started gearing up to reopen and we can't wait to welcome you all back. As soon as we have a set date we'll announce it on our website and across social media.
For our Infinity members, the scheme is still suspended until further notice. We’ll be in touch with you when we have a reactivation date.
During this difficult period, we have been so grateful for your loyal support plus that of our teams who have shown that cinema is still to be enjoyed. We more than believe in the big screen experience and we can't wait to welcome you back as soon as soon as we can.
If you have any questions or issues please feel free to drop an email to email@example.com, use our live chat between 10am-8pm.
Stay safe and well and we look forward to seeing you soon.
The Light Team
We have no set date yet but we'll be following any government advice as the health of our teams and guests remains our main priority and will be updating our website, posting on social media and emailing all of our members to confirm our plans for reopening.
We‘ll be keeping our website updated, posting on our social media feeds, and emailing all our members when we have plans to reopen. Don’t worry we’ll be making a fuss!
I have tickets booked. What happens now?
All guests with bookings will be contacted and refunds automatically processed within 14 days. If you haven‘t received an email by 6 November please check your spam and junk folders before emailing firstname.lastname@example.org.
We‘ll be freezing monthly payments and contacting you when we reopen to restart your membership and reinstate your payments. We‘ll also be pausing annual memberships and adding the time we were closed on to the end of your contract.
We‘ll also be contacting all our members to explain this further. If you haven‘t received an email by then please check your spam and junk folders before emailing email@example.com
As we did during our first lockdown closure, we‘ll extend your voucher/ gift card/ complimentary tickets for the period we are closed so you can use them when we reopen.